Client interfaces may varyMenu names vary across operating systems and client versions. Look for sections such as “Subscription,” “Configuration,” or “Profiles” to manage server settings. This guide covers the purpose of each step and where to find it in common clients. If the labels differ, check the instructions provided with the client in your dashboard. Don’t paste a subscription link into an unfamiliar field.
Create an account and sign in to the dashboard
Start at the account page in the VPNBenBen dashboard. No email address is needed; just choose a username and password. Follow the prompts, pick a username you’ll remember, and use a unique password stored in a trusted password manager. When you’re done, you should be in the dashboard, not still on this guide.
The dashboard and the website guides serve different purposes: the guides explain how to set things up, while the dashboard is where you manage plans, subscriptions, clients, and support tickets. Return to the dashboard whenever you need to get your subscription or check your plan status. If you already have an account, use the “Log in” link in the navigation; there’s no need to create another account for a new device. You can use the service on unlimited devices at the same time.
Once you’re in the dashboard, find “Account Overview” or a similarly named section and make sure you’re signed in to the right account. It’s normal for no plan to be active yet when you first sign in; continue to the next step. If you keep landing back on the login page, check that your browser allows this site to save your login state, then see the Help Center for account guidance.
Choose a plan and confirm it’s active
Before opening the plans section in your dashboard, check the data terms on the pricing page. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets on your activation date, not at the start of each calendar month. Choose based on how you use the service: browsing and text-based apps generally use data differently from continuous video streaming. Your own usage history is the best guide.
If your usage varies, you can also compare the data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until the data runs out and never expire. These are data packages, not monthly subscriptions with a recurring allowance. The difference is how you use the data, not whether you can install the client; you can use the service on unlimited devices at the same time.
Choose the plan in your dashboard and check the order name and amount due before paying. Alipay, WeChat Pay, and USDT are supported; follow the checkout page for the available payment steps. After payment, return to the dashboard to check the order and plan status. If the status hasn’t updated, check the original order first instead of creating another one or paying again. Once the plan is active, continue to your subscription.
If you upgrade partway through a plan, the price difference is converted into remaining days; check the exact result in your dashboard. The service offers a 7-day no-questions-asked refund policy. See the refund policy for details. This guide makes no claims about trial data, duration, or eligibility; check what’s shown in your dashboard.
Get your subscription from the dashboard
Once your plan is active, open the account overview and find the subscription section. The subscription lets your client retrieve servers and related settings; it is not a regular web address or an installer. First check whether the dashboard offers an import option for your client. If it does, install the client before returning to the dashboard to start the import. If your browser asks to open the client, verify the app name before allowing it.
To import manually, use the dashboard’s copy option to get the subscription link, then switch to your client. Avoid copying it through chat apps or documents, which may wrap or truncate the link or add extra spaces. If the client asks for a “Name,” enter a label that’s easy to recognize. Paste the full copied link from your dashboard only when asked for a “Subscription URL.”
Keep your subscription link secure like any other account credential. Don’t share it in public posts, shared documents, code repositories, or support ticket screenshots. If you need to show an error, capture just the error message and hide the address. If you think someone else may have obtained the link, check your dashboard for a reset option. After resetting it, update the saved link on your other devices too.
After importing, update the subscription and make sure the client displays selectable servers. If you see a subscription entry but no servers, the subscription may not have finished downloading or parsing; don’t proceed to the connection step yet. If the update fails, check that the link was copied in full and that it matches your client, then see the subscription update section in troubleshooting.
Import subscriptions into clients by platform
Get clients from the dashboard, not from unfamiliar download buttons in search results. After signing in, you can get clients for Windows, macOS, Android, and Linux; iOS availability is determined by the dashboard. The steps below cover common import options. Menu labels may vary, but the process is the same: install the client, import the subscription, update the configuration, and select it.
Windows: Add a subscription from the subscription or configuration page
Choose the Windows client in your dashboard, select the version provided for your system, install it, and launch it. If you see a system permission prompt on first launch, check that it refers to the client you just installed. In the client, open “Subscription” or “Configuration” and look for “Add,” “New,” or “Import from URL.” Paste the full subscription link into the address field and save.
Update the subscription after saving. Once the server list loads, select the imported configuration to make it active. If the dashboard offers a matching one-click import option, leave the client open, return to your browser, and start the import there; then check that the new entry appears in the client. For your first connection, use the client’s default rule-based routing mode. If websites don’t use the proxy, check the system proxy setting in the final section rather than changing all the advanced options at once.
macOS: Approve the configuration and select your subscription
Get the macOS client from the dashboard and install it as prompted. The first time you open it, macOS may ask you to confirm that the app can run or request network-related permissions. Read the prompts before continuing. If macOS warns about the app’s source or integrity, check the download source and installation instructions in the dashboard. Don’t disable system security to force an unfamiliar file to run.
In the client, look for “Configuration,” “Subscription Management,” or a similar section in the menu bar or main window. Choose the option to import from a URL or add a subscription. Paste the link, save, and update; then confirm that this subscription is selected as the active configuration. Some clients only add an entry without activating it, so seeing its name in the list isn’t enough. Open the server selection page to check that servers have loaded, then connect.
Android: Import your subscription and allow the connection
Get the Android client from your dashboard. If installation requires permission for your browser or file manager to install apps, grant it only to the trusted source you’re using, then restore the previous setting afterward. Open the client, go to “Configuration” or “Subscription,” and choose the option to import from a link. Enter a subscription name and address, save and update, then select the configuration.
When you connect, Android will ask for permission to set up a VPN connection. Confirm the request comes from the client you’re using, allow it, then return to the app to check its status. If the connection drops when the screen turns off, check the client’s background restrictions in your battery settings and follow your device maker’s instructions. First confirm that the connection and access work; troubleshoot background activity afterward. Avoid changing multiple system settings at once.
iOS: Get the client and add a configuration from the dashboard
Select iOS in your dashboard to check whether your account meets the current requirements, then follow the App Store link and region guidance provided there. If you can’t access the link yet, check your plan status in the dashboard. Don’t install configuration profiles from unfamiliar sites or try to use an installer for another platform on iOS. App availability varies by store region; follow the information shown in your dashboard and the App Store.
After installation, try the matching import option in your dashboard first. For manual setup, look in the client for “Subscription,” “Configuration,” or an option to add a remote configuration, then paste the link and update. If you only see a form for adding a single server, go back and look for the subscription option. Don’t split a full subscription link into individual server settings. When connecting for the first time, iOS may ask permission to add a VPN configuration. Verify the app, grant permission as prompted, then select a server and connect.
On Linux, get the corresponding client from your dashboard and follow its included instructions. When switching devices, reinstall the client for the new platform and import your subscription rather than copying the installation folder from another device. Clients may use different configuration formats; the fact that they accept a URL doesn’t mean they can all import the same format. If you see a format error, check the compatible import option in your dashboard.
Connect and verify that it works
Select the updated configuration in your client, open the server list, and connect. Start by testing a region that suits what you want to access, but keep in mind that the closest location isn’t always the best choice for every use case. To learn about the differences between IEPL dedicated routes, relay routes, and direct connections, see the server locations page. For your first setup, leave other settings unchanged so it’s easier to identify any issues.
“Connected” in the client means the connection is active in the app; it doesn’t mean every app is using that route. To check, open an IP lookup page and note the details before and after connecting. In rule-based routing mode, the lookup site may still connect directly. If your public IP hasn’t changed, check the active routing rules before deciding the connection failed.
Next, open the website or app you actually want to use. Reload the page or close and reopen the app, then check that the content loads properly. If your browser works but an app doesn’t, check whether the app is set to connect directly, uses its own proxy, or is affected by the client’s proxy mode. AI tools and streaming services may also depend on account region and their own policies; a successful connection doesn’t guarantee access to a particular service.
If nothing loads, disconnect the client and check that your local network works on its own. Once it does, check your plan status, subscription update, and active configuration. Then try changing only the server. Avoid changing the server, proxy mode, and DNS settings all at once. Changing one thing at a time helps pinpoint whether the issue is with your local network, configuration, or target app.
Once you’ve confirmed everything works, note the name of the working configuration and its routing mode. If the server list changes later, update the subscription before reinstalling the client. For more involved issues with DNS, custom rules, or background disconnections, read the step-by-step troubleshooting guide. For common account and billing questions, visit the Help Center.
If you still need help, submit a ticket through your dashboard. Include your device operating system, client name, selected server, and the error message, and say whether all apps are affected or just one. You can attach a screenshot with your subscription link and sensitive account details hidden. Never share your password or full subscription link. A clear description of the issue is more useful than repeatedly reinstalling the client.