Help Center

No email address is required. Create an account with a username and password. Save both in a trusted password manager, and make sure you can sign in before logging out. If you forget your password, check your password manager, saved browser logins, and any devices where you may still be signed in. If you can still access the dashboard, open a support ticket and describe the account issue. If you can no longer sign in, check the Contact page for the support options currently available. Don’t assume you can reset your password by email just because no email is required, and never post your password, subscription link, or full payment details in a public forum.

VPNBenBen supports Windows / macOS / iOS / Android / Linux. Open the client section in your user dashboard and choose the option for your device’s operating system, then follow the on-screen installation and setup instructions. You can download the client after signing in on all platforms except iOS; iOS access is determined by the dashboard. After installation, you still need to import an active subscription—installing the app alone doesn’t make a route available. If your system asks for permission to create a VPN connection, check the app’s source and name before approving. If installation or permission is blocked, note the exact system message and check the tutorial for your platform.

First, check your subscription status and data balance in the dashboard. Then return to the subscription or configuration page in your client, select the configuration you’re using, and update it. Check that the route list has refreshed and that the same configuration is still active. If the update fails, check your local network, system date, and the client’s error message. Don’t repeatedly delete the configuration. If the subscription address in the dashboard has changed, copy the current address and import it again. Check the configuration name after importing to avoid continuing to use an old one. Treat your subscription link as an access credential: hide the full address and its parameters in screenshots and support tickets.

There’s no limit on the number of devices that can be online at the same time, so switching devices alone doesn’t mean you need to buy another plan. Sign in to the dashboard on your new device, get the client for that platform, import your active subscription, and check that the connection and access work. Usage across devices on the same account draws from that account’s available data; unlimited devices doesn’t mean unlimited data. Before handing an old device to someone else, sign out and remove any saved subscription configuration. If you think your subscription address has been exposed, check whether the dashboard offers a reset option and follow its instructions. Then update the configurations on your other devices so the old address can no longer be used.

Pause the client connection and check whether your local network can still open sites that normally work. If the local network is also having trouble, first resolve the network connection or any hotel Wi-Fi sign-in requirements. Then check your subscription status, remaining data, and current configuration in the dashboard. Return to the client, update the subscription, and try another route. Check that your system date is correct, VPN permissions are granted, and no other proxy app is also managing network traffic. Change one setting at a time and note the results. If multiple routes fail on different local networks, save the client’s error message and open a support ticket with your system, client, and tested route details.

A connected status usually means the client has established a connection; it doesn’t mean your browser and every app are routing traffic as expected. Check which configuration and route are active, and whether system proxy or tunnel mode is enabled. Then use an IP lookup page to check your browser’s public IP. Test several sites to see whether all pages are affected or only one service. If the IP looks right but you get domain resolution errors, check whether the client’s DNS settings or your browser’s secure DNS conflict with the current configuration. Note the original settings before making changes, and don’t apply configurations from unknown sources. On a work-managed device, follow your administrator’s network requirements.

Some apps don’t follow the system proxy, or the client’s per-app rules may be set to send them directly. Check whether the target app is excluded in the client and whether its domain matches the intended rule. If the client provides connection logs, check the route taken when you open the app. If you need tunnel mode, authorize it using the guide for your platform; check with your administrator first on a managed work device. After changing rules, fully close and reopen the app so it doesn’t keep using an existing connection. A changed browser IP doesn’t mean every app is using the proxy. And if the service itself has account-region or eligibility requirements, that isn’t a proxy issue.

First, check whether the client itself shows as disconnected or only the app needs to reload. Background disconnections are often related to power-saving settings, restrictions on background activity, network changes, or another VPN configuration. On Android, check battery optimization and background activity permissions, and allow the client to keep running as directed by your system. On iOS, check the current VPN configuration, system permissions, and whether the connection changes when you switch networks. Don’t assume settings have the same names on every device; menus vary by system. After making changes, test the client in the foreground, with the screen locked, and while switching networks. If the issue continues, include your system version, what triggers the disconnect, and any client log errors in your support ticket.

Check the route and your local network first; don’t upgrade just because things slow down during peak hours. Pause large transfers on other devices, compare routes using the same app and similar conditions, and check whether other websites are affected too. If only one route has issues, try a different region or route type. If every route and direct access on your local network are slow, troubleshoot the network connection first. A plan with more data won’t necessarily be faster in every situation, and doesn’t imply dedicated bandwidth. Include the time, network conditions, route name, and affected app in a support ticket; that’s more useful than reporting only that it’s slow.

Coverage includes 90+ countries / 170+ routes. The options currently available depend on your dashboard and active client subscription. When choosing a route, start with the region required by the service, then compare actual access on your current network. IEPL, relay, and direct describe how a connection is routed; the name alone doesn’t tell you which option will work best at every time of day. Keep the target app and local network the same while switching routes so you can compare results fairly. Visit the nodes page for route types. If a service requires a specific region, also check its own account, content, and regional rules.

Check your video service’s account benefits, player quality settings, and device support before assuming it’s a route issue. Auto quality can change with buffering, and loading the page doesn’t mean playback will stay stable. Try different routes with the same video and device, and pause background downloads and other large transfers. If the result is unchanged, check your local Wi-Fi and player settings. Services have their own regional, content licensing, and access rules. Route coverage doesn’t guarantee access to every title or promise a fixed resolution or sustained playback speed.

Not necessarily. First identify whether the problem is a connection timeout, sign-in failure, region notice, account eligibility message, or an error from the service itself. Check whether other international sites work and whether the target app is actually matching a proxy rule. If only that service is affected, check its official status page, your account status, and its regional requirements. If you need to switch routes, save your work first and retry in line with the service’s rules; avoid repeatedly changing your exit IP during sign-in. A network route can affect connectivity, but it can’t replace the service’s account review, subscription benefits, or regional eligibility. When opening a support ticket, include the exact error message and hide conversation content and account credentials.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data bundles: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Bundles remain valid until used and never expire. If you use the service regularly, check your monthly data usage; if your use is occasional, compare the bundle terms. Don’t decide based on price alone. Monthly plan data resets each month on the activation date, while bundles are used as data is consumed—these are different billing models. Visit the plans page to compare prices and details. Before confirming, check the selected plan, amount, and data allowance in the dashboard.

Monthly plan data resets each month on the activation date, not automatically at the start of the calendar month. Check your current cycle, usage, and reset details in the dashboard before scheduling data-heavy tasks like downloads, syncing, or video. The stated policy is a monthly reset; don’t assume unused data accumulates indefinitely or confuse it with data bundles, which never expire. If the dashboard shows something unexpected, check that you’re signed into the right account, confirm the plan type, and make sure the client isn’t using an old configuration. If you still have questions, save the relevant dashboard details and ask through a support ticket. Don’t make another payment based on a cached figure in the client.

For a mid-cycle upgrade, the price difference is adjusted based on the remaining days. Before upgrading, check your current plan, the target tier, and the adjustment shown in the dashboard. Don’t estimate the amount due from the full-month price difference, or assume the upgrade adds a full new billing cycle or preserves all your old data; follow the details shown on the upgrade page. If you’re only having temporary access issues, troubleshoot the connection and routes first—a higher data tier won’t fix local network or app-rule problems. If you have questions about the adjustment, save the order and plan details and confirm them in a support ticket before proceeding.

WeChat Pay / Alipay / USDT are supported. Start the payment flow from the order page in your dashboard, and check the amount, currency, and instructions. Don’t send money to payment details shared informally in a chat. If your plan status doesn’t change after payment, check the order status in your order list, then verify the transaction in your payment app to avoid paying twice. For a support ticket, include the order ID, selected plan, payment method, payment time, and a screenshot of the transaction status if needed. Hide personal details unrelated to the issue. Never share your password, subscription link, or payment account credentials, and don’t post order details publicly.

VPNBenBen offers a 7-day no-questions-asked refund. To request one, read the refund policy, sign in to the user dashboard, and open the support ticket section. Clearly state that you’re requesting a refund and include the order ID, plan name, and payment time so the order can be verified. Troubleshooting isn’t a prerequisite for a no-questions-asked refund. If you’d also like help with connection issues, you can include your setup and the error message. The refund policy page contains the full terms and eligibility details; don’t assume other deadlines or processing times. Watch for replies in the same ticket and use it to provide any additional details. Hide passwords, subscription addresses, and unrelated transaction information in screenshots.