Refund Window and Eligibility
You may request a full refund for any reason within 7 days of your first payment. The time of the first successful payment is used to verify the refund window. Whether a request falls within that window is determined by its ticket submission record. You do not need to complete troubleshooting first or provide proof that the service could not be used.
Please specify which order you want refunded. Monthly subscriptions and data packages have different usage rules, and the refund window is separate from data reset dates or package validity. Data packages remain available until used and do not expire, but this does not mean you can request a no-questions-asked refund at any time.
The first-payment refund commitment does not restart the refund window for renewals, additional orders, or mid-term upgrades. For these orders, explain how they relate in your ticket so support can review them and clarify how they will be handled.
Eligible and Ineligible Requests
Within the window above, you may apply if the service does not meet your expectations, your plans change, or you no longer need a subscription. Normal connection, importing a subscription, or using data alone will not disqualify you from the full refund commitment.
Requests made after the refund window are not covered by this commitment. An order that has not been paid successfully has no funds to refund, and the same payment will not be refunded more than once. If an order appears incorrect or you suspect a duplicate charge, check the payment records first rather than paying again.
This policy does not set an additional refusal threshold based on data already used, nor does it infer an unpublished deduction rate from “excessive use.” Cases involving account violations, payment disputes, or suspected unauthorized use must be reviewed separately to verify account activity and ownership of the funds. Refund eligibility cannot be denied solely based on account status; the grounds and outcome must be explained in the ticket.
How to Apply and What to Provide
Sign in to the user panel and submit your request through the support ticket portal. Put “Refund” in the subject and include the order number, payment date, amount paid, payment method, and transaction record that identifies this payment. No email address is required. Check the original ticket for updates.
You may briefly explain your reason, but an explanation is not required for a no-questions-asked refund within the window. If you have multiple orders, list each one separately to avoid including orders that are still in normal use. Redact information unrelated to verification from screenshots. Do not submit your login password, payment password, private keys, or complete subscription links.
Support will verify the relationship between the order and the account that submitted the request, then share the outcome in the ticket. If information is missing, support will specify what to provide. Reply to the original ticket with any additional materials to preserve the request time and communication history.
Refund Routing and Payment Methods
Refunds are generally returned through the original payment channel to the original payment account. Changing the recipient is not standard procedure. For Alipay and WeChat Pay orders, refunds follow the options supported by the original transaction. If the original account has an issue or the channel rejects the refund, help verify the details in the ticket; any subsequent arrangement must be confirmed.
USDT transfers use a different refund process from Alipay and WeChat Pay and cannot follow the same steps. If a transfer refund is needed, first verify the original transaction, network, return address, and amount basis in the ticket, then confirm the details before proceeding. Do not send a test payment before verification is complete. If network fees apply, the handling method must be explained in advance; no converted amount or final received amount will be promised without confirmation.
Refund Progress and Follow-up
Refund review, initiating a refund, and the funds arriving are separate steps. Arrival time depends on the payment channel, the recipient account status, and network confirmation. This policy does not set a fixed arrival deadline that has not been confirmed by the payment channel. Check both the ticket record and the original payment channel's transaction history; submitting a request does not mean the funds have arrived.
If you are notified that a refund has been initiated but cannot see the funds, reply to the original ticket with the refund record and the channel status you have checked. Once a refund is complete, the service benefits and subscription status for that order will be adjusted according to the outcome, with details provided in the ticket. See the Terms of Service for other usage rules, and check the Plans page for order and data rules.