Terms of Service

Service Scope

VPNBenBen provides a cross-border networking subscription service, with coverage in 90+ countries and 170+ routes, and support for Windows / macOS / iOS / Android / Linux. Users can access client software and subscription details through the panel and choose international routes according to their needs.

The service covers network connections and data transmission; it does not include accounts, content or usage rights on third-party websites. Regional policies, account reviews and content licensing for destination websites are determined by their operators. Route coverage does not mean every website or app will be accessible.

Accounts and Device Use

No email address is required; an account can be created with a username and password. Users should keep their login and subscription details secure and must not publicly share passwords, subscription details or import credentials. If you notice unusual sign-ins or a suspected leak, change your password promptly and submit a support ticket.

There is no limit on the number of devices connected at the same time. This applies to the account holder's own devices and does not permit reselling or renting accounts, sharing subscriptions with others, or setting up a public gateway that provides connections to others. Do not use automation to create accounts in bulk, misuse service resources or disrupt other users' connections.

Subscriptions, Data and Billing

Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Check the usage rules for your selected plan; an unlimited number of devices does not mean unlimited data.

Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data can be used until depleted and does not expire. Alipay / WeChat / USDT are supported. Confirm the plan type and amount before payment. After paying, check your order and benefits in the user panel. If the records do not match, keep the relevant order details and submit a support ticket.

You may request a no-reason full refund within 7 days of your first payment. See the refund policy for instructions.

Lawful Use

Users must comply with the laws and regulations applicable where they are located and to their activities, and are responsible for confirming their eligibility to use network services. The service must not be used for unlawful activities, including fraud, invasion of others' privacy, distributing illegal content, infringing intellectual property, unauthorized system access or network attacks.

Do not send malware or bulk unsolicited messages, or use unusual requests to affect network or service operations. Users are responsible for the content they access and the actions they take, and must also follow the rules of destination websites and apps. See the privacy policy for information about how account and connection records are handled.

Availability and Limitations of Liability

Connection performance depends on local networks, device configuration, carrier routes, destination website status and maintenance. VPNBenBen does not guarantee a fixed speed or latency, uninterrupted connections, or the availability of third-party accounts and content.

Maintenance or faults may make some routes temporarily unavailable. If a problem occurs, first check your local network and client status, then consult troubleshooting. The handling of issues caused by third-party platform changes, user configuration errors or force majeure will be determined under applicable law and based on the actual cause. These terms do not limit user rights that may not be restricted by law.

Account Termination and Changes to These Terms

In cases such as unlawful use, resale or sharing, system attacks, or serious disruption to service operations, VPNBenBen may suspend relevant connections or terminate an account, depending on the nature of the conduct. Necessary restrictions may be applied while unusual activity is investigated. If you disagree with the action, explain the circumstances and request a review through a user panel support ticket.

If these terms are revised due to changes in service functionality or legal requirements, the updated terms and date will be published on this page. Changes that materially affect usage rights will be announced on the site or through the user panel. Changes will not retroactively diminish rights already obtained under applicable law. If you do not accept the changes, stop any new use and contact support through a ticket to ask how your existing subscription will be handled.