Account Data and Purposes of Processing
VPNBenBen does not require an email address; an account can be created with a username and password. When an account is created, the username and password credentials used to verify identity are processed for login, account identification and access management. An email address is not requested during registration or required to activate the service.
When you use a paid service, VPNBenBen processes your plan selection, order number, payment status, subscription status and cumulative data usage to provide the service, reconcile charges and handle after-sales support. When you submit a support ticket, the text, attachments and replies you provide are processed. Do not include passwords, login credentials or complete subscription URLs in tickets; redact these details from screenshots first.
No-Logs Policy and Connection Data
VPNBenBen follows a no-logs policy. It does not record which websites users access through international routes, retain browsing history, request contents or DNS query history, or create records that could be used to reconstruct an individual's browsing activity.
Session status needed to maintain a route connection is processed temporarily only while connected and released when the connection ends; it is not retained as a persistent connection log. Cumulative account data usage is billing data and does not include destinations or webpage content. When troubleshooting an issue, support may ask you to provide client error details and information about your operating environment. These details are handled for ticket support and are not used to build browsing histories.
Cookies, Local Storage and Analytics
The website and user panel use necessary cookies or local storage to maintain login status, language preferences and interface settings, reducing the need to repeat actions. Login credentials may be stored in your current browser. After using a shared device, sign out and clear site data. Disabling necessary storage may prevent your login status from being maintained.
Website analytics help us understand page visits, referral channels and entry-point clicks, so we can improve content and troubleshoot page issues. Analytics are limited to interactions with this website and handled separately from content accessed through international routes. Account passwords and subscription credentials are not included in analytics events. Browser privacy settings can restrict some analytics; clearing local storage does not delete a server-side account.
Third-Party Payments and Data Sharing
Payment methods include Alipay, WeChat Pay and USDT. Payments are handled by the relevant third-party payment service or settlement channel, whose own privacy rules may apply. VPNBenBen processes order details and payment results to reconcile transactions and does not ask you to submit payment account passwords in support tickets.
To complete a transaction, only order information needed to fulfill it is shared with the relevant processors. Where required by law, necessary information is handled in accordance with applicable requirements. VPNBenBen does not sell account data or provide browsing activity to other parties for transactions or marketing.
Data Retention and Deletion Requests
Account data is retained while the account is in use. Order and support records are retained as needed for service delivery, dispute handling and applicable legal requirements. Analytics data is deleted or aggregated after its analysis purpose is fulfilled. Retention periods vary by data type; data should be deleted or anonymized when its purpose has ended and there is no basis for continued retention.
You can use a user panel support ticket to request access to, correction of or deletion of account data, and specify the scope of your request. Account ownership will be verified before processing. Records still needed for open orders, refunds or legal obligations may not yet be eligible for deletion; the reason will be explained in the response. Deleting an account may make subscriptions and historical records unavailable, so confirm that no matters are outstanding first.
Policy Updates and Privacy Questions
If the purposes of processing, data scope or related rules change, VPNBenBen will update this policy and revise the last-updated month at the top of the page. Important changes affecting user rights will be announced on the website or user panel. Where a new use requires authorization, it will be explained separately in accordance with applicable requirements.
If you have questions about this policy or the handling of personal data, submit a privacy inquiry through the support ticket portal. See the Terms of Service for service rules and the Refund Policy for refund requests.